frequently asked questions

Is counselling confidential?

Confidentiality is not only a legal and ethical issue, it is essential to developing a trusting and effective client-counsellor relationship. All Coast Care counsellors are members of professional counselling associations and abide by the Code of Conducts in their various organizations.

While all of the counsellors have regular supervision, the client’s identity always remains confidential. Despite this there are times when some identifying information must be divulged to third parties, such as:

  • clients pose a danger to others and themselves
  • the therapist believes that a client under the age of 16 is the victim of incest, rape, child abuse or some other crime
  • the therapist determines that the client needs hospitalisation
  • information is required for a court action
  • clients request that their records be released to themselves or a third party

In these cases, counsellors will make every effort to firstly discuss the matter with the client.

What qualifications do Coastcare counsellors have?

All Coastcare counsellors have undertaken tertiary studies to a minimum level of Graduate Diploma in Relationship Counselling.

Do I need a referral?

No, referrals from a GP are not essential. However, if you are being referred by your GP and you have given consent, a referral letter can be helpful. Unfortunately counselling fees do not currently attract a Medicare rebate, therefore all counsellors are unable to bulk bill at this stage. Having said that, all Coast Care counsellors have a flexible fee structure for low income earners.

How long do sessions last?

Individual sessions are approximately 50 minutes to an hour. Please allow 1.5 hours for couple sessions.

How many sessions will I need?

This will depend on your presenting needs and will be determined in your consultation with the counsellor.

Where will my counselling session be held?

Coast Care counsellors work at a variety of venues as mentioned on the counsellor page.


Payment is due at the end of each session. Counsellors vary in payment methods and arrangements.


Please give 24 hours notice for a cancellation, otherwise fees will be incurred.

Please Note: All Coast Care counsellors are responsible for their own private practices and are not employees of Coast Care Counsellors. Each counsellor has their own Public Liability and Professional Indemnity insurance, is a member of a professional counselling association and receives regular supervision in accordance with association regulations. 

If you have any other questions, please do not hesitate to contact a counsellor directly.


If you would like to make an appointment, call or text one of the counsellors and agree on a time that works best for you.
You do not need to have a GP referral to see a Counsellor. 

Make an appointment with a Central Coast Counsellor